Books by author Jochen Wirtz

Showing 1 – 20 out of 32 results

1. 
   Trending

   Agentic Artificial Intelligence

   Jochen Wirtz, Thomas H Davenport | Irreplaceable Publishing, 2025

   
   

   In stock at our supplier - Shipping in 14 - 21 days

   Language: English

   Binding: Paperback

   21.08 €

   Sale 24 %

   You save 6.97 €

   Buy
2. 

   Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life

   Jochen Wirtz | World Scientific Publishing Company, 2025

   
   

   In stock at our supplier - Shipping in 14 - 21 days

   Language: English

   Binding: Paperback

   25.24 €

   Buy
3. 

   The Human-Agent Orchestrator

   Pascal Bornet, Jochen Wirtz, Marshall Goldsmith | Irreplaceable Publishing, 2026

   
   

   In stock at our supplier - Shipping in 14 - 21 days

   Language: English

   Binding: Hardback

   28.58 €

   Sale 7 %

   You save 2.16 €

   Buy
4. 

   Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More

   Ian Barkin, Jochen Wirtz | World Scientific Publishing Co Pte Ltd, 2021

   
   

   In stock at our supplier - Shipping in 14 - 21 days

   Language: English

   Binding: Paperback

   26.35 €

   Buy
5. 

   Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life

   Jochen Wirtz | World Scientific Publishing Company, 2025

   
   

   In stock at our supplier - Shipping in 14 - 21 days

   Language: English

   Binding: Hardback

   32.23 €

   Buy
6. 

   Services Marketing: People, Technology, Strategy (Eighth Edition)

   Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2016

   
   

   50/50 - We search the world

   Language: English

   Binding: Paperback

   31.83 €

   Sale 9 %

   You save 3.51 €

   Buy
7. 

   Agentic Artificial Intelligence

   Jochen Wirtz, Thomas H Davenport | Irreplaceable Publishing, 2025

   
   

   In stock at our supplier - Shipping in 14 - 21 days

   Language: English

   Binding: Hardback

   26.05 €

   Sale 17 %

   You save 5.69 €

   Buy
8. 

   Essentials of Services Marketing, Global Edition

   Jochen Wirtz, Christopher Lovelock, Patricia Chew | PEARSON Education Limited, 2022

   
   

   In stock at our supplier - Shipping in 3 - 6 days

   Language: English

   Binding: Paperback

   93.98 €

   Sale 4 %

   You save 4.62 €

   Buy
9. 
   Pre-order

   Rules of the Service Game

   Jochen Wirtz, Benjamin Schneider, David E. Bowen | WS PROFESSIONAL, 2023

   
   

   Forthcoming - Date unknown

   Language: English

   Binding: Hardback

   56.36 €

   Pre-order
10. 

    Designing Complaint Handling and Service Recovery Strategies

    Jochen Wirtz | WS PROFESSIONAL, 2017

    
    

    In stock at our supplier - Shipping in 14 - 21 days

    Language: English

    Binding: Paperback

    11.35 €

    Buy
11. 

    Balancing Capacity And Demand In Service Operations

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2017

    
    

    In stock at our supplier - Shipping in 14 - 21 days

    Language: English

    Binding: Paperback

    11.35 €

    Buy
12. 

    Designing Customer Service Processes

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2017

    
    

    In stock at our supplier - Shipping in 14 - 21 days

    Language: English

    Binding: Paperback

    11.35 €

    Buy
13. 

    Understanding the Role of Business Analytics

    Hardeep Chahal, Jeevan Jyoti, Jochen Wirtz | Springer Verlag, Singapore, 2018

    
    

    In stock at our supplier - Shipping in 10 - 13 days

    Language: English

    Binding: Hardback

    103.20 €

    Sale 7 %

    You save 8.64 €

    Buy
14. 

    Services Marketing: People, Technology, Strategy (Eighth Edition)

    Jochen Wirtz, Christopher Lovelock | World Scientific Publishing Co Inc (USA), 2016

    
    

    50/50 - We search the world

    Language: English

    Binding: Hardback

    88.20 €

    Sale 10 %

    You save 9.86 €

    Buy
15. 

    Service Marketing Communications

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2017

    
    

    In stock at our supplier - Shipping in 14 - 21 days

    Language: English

    Binding: Paperback

    11.35 €

    Buy
16. 

    Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More

    Ian Barkin, Jochen Wirtz | World Scientific Publishing Co Pte Ltd, 2021

    
    

    In stock at our supplier - Shipping in 14 - 21 days

    Language: English

    Binding: Hardback

    49.16 €

    Buy
17. 

    Understanding Service Consumers

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2017

    
    

    In stock at our supplier - Shipping in 14 - 21 days

    Language: English

    Binding: Paperback

    11.35 €

    Buy
18. 

    Winning In Service Markets: Success Through People, Technology And Strategy

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2016

    
    

    In stock at our supplier - Shipping in 14 - 21 days

    Language: English

    Binding: Hardback

    110.81 €

    Buy
19. 

    Understanding the Role of Business Analytics

    Hardeep Chahal, Jeevan Jyoti, Jochen Wirtz | Springer Verlag, Singapore, 2019

    
    

    In stock at our supplier - Shipping in 8 - 11 days

    Language: English

    Binding: Paperback

    103.20 €

    Sale 7 %

    You save 8.64 €

    Buy
20. 

    Winning In Service Markets: Success Through People, Technology And Strategy

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2016

    
    

    In stock at our supplier - Shipping in 14 - 21 days

    Language: English

    Binding: Paperback

    50.18 €

    Buy

You can return within 30 days without giving any reason. Find out more