Books by author Jochen Wirtz

Showing 1 – 20 out of 31 results

1. 
   Trending

   Agentic Artificial Intelligence

   Jochen Wirtz, Thomas H Davenport | Irreplaceable Publishing, 2025

   
   

   In stock at our supplier - Shipping in 9 - 13 days

   Language: English

   Binding: Paperback

   21.39 €

   Sale 25 %

   You save 7.15 €

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2. 
   Trending

   Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life

   Jochen Wirtz | World Scientific Publishing Company, 2025

   
   

   In stock at our supplier - Shipping in 9 - 13 days

   Language: English

   Binding: Paperback

   25.62 €

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3. 
   Trending

   The Human-Agent Orchestrator

   Pascal Bornet, Jochen Wirtz, Marshall Goldsmith | Irreplaceable Publishing, 2026

   
   

   In stock at our supplier - Shipping in 9 - 13 days

   Language: English

   Binding: Hardback

   29.13 €

   Sale 6 %

   You save 2.17 €

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4. 

   Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More

   Ian Barkin, Jochen Wirtz | World Scientific Publishing Co Pte Ltd, 2021

   
   

   In stock at our supplier - Shipping in 9 - 13 days

   Language: English

   Binding: Paperback

   26.82 €

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5. 

   Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life

   Jochen Wirtz | World Scientific Publishing Company, 2025

   
   

   In stock at our supplier - Shipping in 9 - 13 days

   Language: English

   Binding: Hardback

   32.75 €

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6. 

   Services Marketing: People, Technology, Strategy (Eighth Edition)

   Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2016

   
   

   50/50 - We search the world

   Language: English

   Binding: Paperback

   31.54 €

   Sale 9 %

   You save 3.49 €

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7. 

   Agentic Artificial Intelligence

   Jochen Wirtz, Thomas H Davenport | Irreplaceable Publishing, 2025

   
   

   In stock at our supplier - Shipping in 9 - 13 days

   Language: English

   Binding: Hardback

   26.52 €

   Sale 17 %

   You save 5.81 €

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8. 

   Essentials of Services Marketing, Global Edition

   Jochen Wirtz, Christopher Lovelock, Patricia Chew | PEARSON Education Limited, 2022

   
   

   In stock at our supplier - Shipping in 3 - 6 days

   Language: English

   Binding: Paperback

   93.15 €

   Sale 4 %

   You save 4.57 €

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9. 
   Pre-order

   Rules of the Service Game

   Jochen Wirtz, Benjamin Schneider, David E. Bowen | WS PROFESSIONAL, 2023

   
   

   Forthcoming - Date unknown

   Language: English

   Binding: Hardback

   57.47 €

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10. 

    Understanding Service Consumers

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2017

    
    

    In stock at our supplier - Shipping in 9 - 13 days

    Language: English

    Binding: Paperback

    11.55 €

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11. 

    Designing Complaint Handling and Service Recovery Strategies

    Jochen Wirtz | WS PROFESSIONAL, 2017

    
    

    In stock at our supplier - Shipping in 9 - 13 days

    Language: English

    Binding: Paperback

    11.55 €

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12. 

    Balancing Capacity And Demand In Service Operations

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2017

    
    

    In stock at our supplier - Shipping in 9 - 13 days

    Language: English

    Binding: Paperback

    11.55 €

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13. 

    Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More

    Ian Barkin, Jochen Wirtz | World Scientific Publishing Co Pte Ltd, 2021

    
    

    In stock at our supplier - Shipping in 9 - 13 days

    Language: English

    Binding: Hardback

    50.04 €

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14. 

    Pricing Services And Revenue Management

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2017

    
    

    In stock at our supplier - Shipping in 9 - 13 days

    Language: English

    Binding: Paperback

    11.55 €

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15. 

    Understanding the Role of Business Analytics

    Hardeep Chahal, Jeevan Jyoti, Jochen Wirtz | Springer Verlag, Singapore, 2018

    
    

    In stock at our supplier - Shipping in 10 - 13 days

    Language: English

    Binding: Hardback

    102.29 €

    Sale 7 %

    You save 8.57 €

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16. 

    Designing Customer Service Processes

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2017

    
    

    In stock at our supplier - Shipping in 9 - 13 days

    Language: English

    Binding: Paperback

    11.55 €

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17. 

    Services Marketing: People, Technology, Strategy (Eighth Edition)

    Jochen Wirtz, Christopher Lovelock | World Scientific Publishing Co Inc (USA), 2016

    
    

    50/50 - We search the world

    Language: English

    Binding: Hardback

    87.52 €

    Sale 9 %

    You save 9.71 €

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18. 

    Winning In Service Markets: Success Through People, Technology And Strategy

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2016

    
    

    In stock at our supplier - Shipping in 9 - 13 days

    Language: English

    Binding: Paperback

    51.04 €

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19. 

    Understanding the Role of Business Analytics

    Hardeep Chahal, Jeevan Jyoti, Jochen Wirtz | Springer Verlag, Singapore, 2019

    
    

    In stock at our supplier - Shipping in 5 - 8 days

    Language: English

    Binding: Paperback

    102.29 €

    Sale 7 %

    You save 8.57 €

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20. 

    Service Marketing Communications

    Jochen Wirtz | World Scientific Publishing Co Inc (USA), 2017

    
    

    In stock at our supplier - Shipping in 9 - 13 days

    Language: English

    Binding: Paperback

    11.55 €

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